Raro & Feito
WhatsApp customer service automation
- Problem
- Organize and route incoming WhatsApp enquiries while preserving the option to continue with a human representative.
- Solution
- A bot with a triage menu, enquiry routing and human support on the same number in designated workflows, with persistent conversation state.
- Result
- A structured initial response with automated triage, enquiry routing and continued human support according to the company’s defined workflow.
- Technologies
- Java 21, Spring Boot, PostgreSQL, Flyway, Docker and Meta WhatsApp Cloud API.

